Support

Frequently asked questions

Answers to common questions before and after checkout.

Can I change an order?

Contact support quickly after ordering. Once a parcel is packed, changes may no longer be possible.

When is an order paid?

Orders stay pending until Stripe, PayPal, or a bank transfer confirmation marks the payment as paid.

Do you ship internationally?

Yes. Available carriers and exact rates are shown after you choose a shipping country at checkout.

Which payment and shipping partners can appear?

Payment options may include major cards, PayPal, Klarna, paysafecard, digital wallets, or bank transfer. DHL, DPD, FedEx, GLS, Hermes, and UPS may appear depending on the destination. Checkout shows the methods currently available for your order.